Refund policy

 

RETURN & REFUND POLICY

  1. Refunds will be accepted within seven days of purchase for a full refund if the box is unopened and in original undamaged packaging. Shipping charges attributed to the sale are non-refundable and will be deducted from the total amount. “Free shipping” items also have a cost associated with the shipping, which will be deducted from the refund amount.

  2. There will be a 30% restocking fee for any authorized returns for opened or damaged boxes, less shipping fees. Custom orders or modified products are not applicable for refund or exchange and are considered final sales.
    (Items that do not qualify under section “1” will require approval.

  3. Weights are final sale, including dumbbells, plates and kettlebells. Electronics, service parts, wearables, mats, mouth guards, undergarments, clothing, boxing gloves. Subscription programs/cards are all final sales.

  4. All products customized or pre-ordered directly from the factory are non-returnable and non-exchangeable. If the order is canceled, the deposit will not be refunded.

  5. It may take 5-10 business days to refund to your bank account which depends on your bank.

CANCEL AN ORDER

As long as your order is pending and still in the “processing” status, you may email sales@echostrengthdepot.com to cancel the order.

Please include the following in your subject line “CANCEL ORDER Number XXXXXXXXXX” with your order number.

Once an order has been processed, our standard return and refund policy applies.

Please allow up to two to three business days for confirmation on your cancellation.